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Mazatlán, Mexico

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Spa Emerald Bay
Spa Etiquette
  • Time Share gift certificates are not combinable with other promotions.
  • Sixteen is the minimum age for use of the spa. Minors sixteen or above may have treatments, if accompanied by a parent or have a signed waiver.
  • Please arrive 30 minutes prior to treatment schedule to allow sufficient time to prepare for your service. Please be aware that a late arrival will determine the length of your treatment. Your service will end as scheduled, so that the next guest may begin on time.
  • We request that you shower before any body treatment or massage.
  • For cancellations or rescheduling, please notify the Spa twenty-four hours in advance.
  • Otherwise, a 50% charge will apply. Appointments booked same day of service require a two-hour advance notification or a 50% fee will apply. A credit card is required to hold all appointments if you are not staying in any of the Pueblo Bonito Resorts.
  • We provide a locker with a robe and slippers for all Spa treatments. On leaving the Spa, please lock these items in your locker and return the key to the Spa receptionist.
  • We regret that we cannot be responsible for loss or damage of personal items.



Helpful Spa Questions

  • For body treatments we provide a disposable bikini, or you may bring your own two-piece bathing suit.

  • For your comfort, please do not eat immediately before a treatment. We recommend that you schedule meals at least one hour prior to your appointment.

  • Good communication assures the best results. If you have allergies, injuries or require special attention on a specific part of your body, please notify both the receptionist and your therapist.

  • Be sure to let your therapist know if you experience any discomfort or anxiety during your treatment. Your total satisfaction is our ultimate goal.

  • Deep breathing promotes relaxation and will enhance the therapeutic qualities and pleasure of your massage.

  • If certain areas of your body are tense or tender, please inform your masseuse so she can help relax and ease problem areas.

  • If anything should occur during your treatment that you do not feel comfortable with, simply ask the therapist to stop. If necessary, you may end the session at any time.

  • Allow yourself to ease out of your treatment by not standing up too quickly. Some clients experience slight dizziness after a treatment.

  • Be sure to drink plenty of water for two or more hours after your treatment in order to aid the therapeutic process.

  • Please be aware that recovery from tension or muscle injury may require more than one session.

  • A 12% service charge will be added to the cost of your treatment. Please feel free to make any additions to this amount based on your own personal experience.



Spa at the Emerald Bay

Prices are in USD. 16% tax and 12% service charge will be added to all treatments.